FAQ's
FAQs
What is LifeWatch Senior Monitoring?
LifeWatch Senior Monitoring is dedicated to helping aging loved ones live independently and safely in their homes. We offer a comprehensive suite of products and services, including smartwatches, paging systems, video monitoring, cellular gate sensors, and vehicle monitors.
What makes LifeWatch different from other medical alert providers?
LifeWatch offers unique products and services with features such as fall detection, 24/7 professional monitoring with 2-way audio, and GPS tracking. Our backup battery power ensures functionality during power outages, and our professional monitoring is backed by Affiliated Monitoring's certified centers.
Products and Services
What is the LifeWatch Smartwatch?
The LifeWatch Smartwatch is our flagship product featuring fall detection, GPS tracking, and 24/7 professional monitoring with 2-way audio communication. It works anywhere, providing immediate assistance when needed.
How does the paging system work?
Our paging system monitors door activity, movement inside and outside the home, and smoke and CO levels. It includes emergency pendants and a bracelet and is self-monitored by family members or caregivers. 24/7 professional monitoring is not available for this system.
What are the video monitoring options?
We offer indoor and outdoor WiFi cameras for video monitoring. Professional monitoring is available for these cameras, adding an extra layer of security.
Can you explain the cellular gate sensor?
Our cellular gate sensor allows you to monitor and control your gate, ensuring property security with reliable, continuous operation.
What is the vehicle monitor?
The vehicle monitor keeps track of your loved ones on the road, ensuring their safety and providing peace of mind.
Monitoring and Safety
What happens if there is a power outage?
All LifeWatch products and services come with available backup battery power, ensuring they remain functional during power outages.
Who provides the professional monitoring services?
Professional monitoring is provided by our partner, Affiliated Monitoring, which operates two centers with The Monitoring Association's Five Diamond certification, ESA Security certification, and UL Listed certification.
Installation and Setup
How do I set up my LifeWatch devices?
Each LifeWatch product comes with detailed instructions for easy setup. If you need assistance, our customer support team is available to help.
Is professional installation available?
Currently, we offer self-installation options for all our products. Our customer support team can guide you through the installation process if needed.
Purchasing and Support
How can I purchase LifeWatch products?
You can purchase our products directly from our website. Simply visit the product pages and follow the instructions to place your order.
What is the return policy?
We offer a 30-day return policy on all our products. If you are not satisfied, please contact our customer support team to initiate a return.
How can I contact customer support?
You can reach our customer support team via chat,email or phone.
